Privacy Policy

Privacy Policy for TiMache App

Introduction

Welcome to the TiMache App. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”). Please read this policy carefully to understand our practices regarding your information. By using the App, you consent to the data practices described in this policy.

1. Information We Collect

We may collect and process the following types of information when you use the App:

Personal Information

We collect personal information directly from you when you create an account, make a purchase, or interact with our services. This information includes, but is not limited to:

  • Contact Information: Name, email address, phone number, mailing address, and other similar contact data.

  • Account Information: Username, password, profile picture, and other personal details you choose to provide.

  • Financial Information: Credit card number, billing address, transaction history, and any other payment information when you make purchases within the App.

  • User-Generated Content: Reviews, comments, and other content you voluntarily provide.

  • Demographic Information: Age, gender, language preferences, and location information when explicitly shared.

Device and Usage Information

We collect information about your device and how you interact with the App. This information includes:

  • Device Information: IP address, device ID, hardware model, operating system, browser type, language preferences, and mobile network.

  • Log Data: Details about your usage, including the date and time you access the App, pages visited, actions taken, and time spent on different features.

  • App Performance Data: Information on crashes, bugs, and other performance issues to help us improve the App.

  • Diagnostic Information: Technical data collected during troubleshooting, including error reports and system logs.

  • Interaction Information: Features you use, items you view or search for, and purchases you make.

Location Data

We may collect and process information about your location when you use our services. This may include:

  • Precise Location Data: Collected when you enable location services on your device. This data helps with order fulfillment, location-based offers, and personalized content.

  • Approximate Location Data: Inferred from your IP address or network connection.

  • Location Usage: To facilitate delivery services, suggest local offers, and enhance the user experience by showing relevant content based on your location.

  • Background Location Tracking: If enabled, the App may collect location data when running in the background to optimize location-based services.

Cookies and Tracking Technologies

We and our third-party service providers use cookies and similar tracking technologies to collect and store information when you interact with our App. This may include:

  • Cookies: Small data files stored on your device that help us remember your preferences and improve your user experience.

  • Web Beacons and Pixel Tags: These technologies help us understand how you interact with our services, including open rates and click-through rates for emails.

  • Analytics Tools: We use analytics services like Google Analytics to understand usage patterns and improve performance.

  • Device Fingerprinting: Unique device identifiers to better understand user interactions.

  • Advertising Identifiers: Used for targeted advertising and ad performance analysis.

2. Legal Bases for Processing

We process your data based on the following legal grounds:

  • Consent: When you actively give us permission, such as subscribing to newsletters or allowing location tracking.

  • Contractual Necessity: To perform our obligations under a contract, including processing payments and providing services.

  • Legal Obligation: To comply with legal requirements, such as tax reporting and regulatory compliance.

  • Legitimate Interests: To improve our services, enhance security, detect fraud, and manage business operations effectively.

  • Vital Interests: To protect your safety or the safety of others, particularly in emergency situations.

3. How We Use Your Information

We use your personal data to fulfill the following purposes:

  • Service Delivery: To provide you with requested products and services, including processing transactions and managing your account.

  • Personalization: To customize your experience, including tailored content, recommendations, and targeted advertisements.

  • Communication: To send you updates, newsletters, promotional offers, and responses to your inquiries.

  • Analytics and Improvement: To monitor app performance, identify usage trends, and enhance the quality of our services.

  • Fraud Prevention and Security: To detect and prevent fraudulent activities and maintain the security of our systems.

  • Compliance and Legal Obligations: To ensure compliance with applicable laws and regulations.

  • Customer Support: To resolve issues, process refunds, and address any concerns you may have.

4. How We Share Your Information

We may share your information in the following circumstances:

  • With Service Providers: Trusted third parties who assist in operating our App, processing payments, analyzing data, and providing customer support. These partners are obligated to maintain the confidentiality of your information.

  • With Business Partners: Companies that provide integrated services or co-branded offerings through our platform.

  • For Legal Compliance: When required by law, subpoena, or legal process to protect the safety of users, enforce our policies, or protect our rights.

  • In Business Transfers: If TiMache is involved in a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

  • With Consent: When you explicitly authorize us to share your information with third parties.

5. Data Security

We implement a variety of security measures to protect your data, including:

  • Encryption: Data is encrypted during transmission using SSL technology.

  • Access Controls: Restricted access to personal data to authorized personnel only.

  • Data Anonymization: Where possible, we anonymize data to enhance security.

  • Regular Audits: Periodic review of data protection practices.

  • Data Breach Procedures: In the event of a data breach, we will notify affected users and authorities as required by law.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When data is no longer needed, we securely delete or anonymize it.

  • Retention Periods: Personal data is retained for as long as the user maintains an active account. Transaction records may be retained for financial auditing purposes for up to 7 years.

  • Deletion Requests: Users may request deletion at any time via our support channels.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your personal data.

  • Rectification: Correct inaccuracies in your data.

  • Deletion: Request the deletion of your personal information.

  • Restriction: Limit how we process your data.

  • Data Portability: Obtain a copy of your data in a portable format.

  • Objection: Object to data processing under certain conditions.

  • Withdraw Consent: Revoke consent at any time where processing is based on consent.

  • Lodge a Complaint: Contact your local data protection authority if your rights are violated.


8. International Data Transfers

Your data may be transferred and processed outside of your jurisdiction, including to the United States. We take steps to ensure that your information receives an adequate level of protection. These measures include:

  • Standard Contractual Clauses (SCCs): Agreements to safeguard data during international transfers.

  • Data Protection Agreements: Contracts with third-party service providers to ensure compliance with applicable data protection laws.

  • Privacy Shield Framework: Where applicable, adherence to frameworks ensuring data protection during transatlantic exchanges.

  • Adequate Safeguards: Including encryption, pseudonymization, and data minimization practices to maintain privacy.

9. Children’s Privacy

The App is not intended for children under 13. We do not knowingly collect data from children under this age. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately. We will take steps to remove the information from our systems.

  • Parental Consent: If we learn that a child under 13 has provided us with personal information without verification of parental consent, we will delete such information promptly.

  • COPPA Compliance: We adhere strictly to the Children’s Online Privacy Protection Act (COPPA) and similar regulations, ensuring that children’s data is not collected or stored.

  • Educational Content Only: Any features in the app that may appeal to children are purely educational and do not involve data collection.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the date at the top of this page, and if required, we will provide a more prominent notice (such as a notification within the App).

  • Your Continued Use: By continuing to use the App after any updates, you agree to the revised Privacy Policy.

  • User Notification: We will inform you of substantial changes through email or an in-app notification prior to the change becoming effective.

  • Version History: Previous versions of this policy will be archived and made available for review upon request.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the practices of the TiMache App, please contact us at:

By using the TiMache App, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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