At Timache, we strive to ensure our customers are fully satisfied with their purchases. If you are not entirely satisfied, we’re here to help.
1. Returns
You have [7–14 days, adjust as appropriate] from the date of delivery to request a return. Items must be unused and in the original packaging.
2. Refunds
Once we receive your return, we will inspect it and notify you of the status. If approved, your refund will be processed to your original method of payment within [5–10 business days].
3. Non-Refundable Items
– Gift cards
– Downloadable software or digital products
– Sale or clearance items
4. Exchanges
Exchanges are only available for defective or damaged items. Please contact us immediately if there is an issue with your order.
5. Shipping Costs
Shipping costs are non-refundable. You will be responsible for return shipping fees unless the return is due to our error.
6. Contact Us for Returns
To initiate a return or refund, please contact:
Timache
177 Faubert, Petion-Ville, Haiti
Phone: +509 4398 7995 / +1 848 353 0338
Email: hello@timache.ht